1. Never respond when you are not calm. If you are not sure that you are calm, don’t respond. Take time to calm yourself down first.
2. Take a deep breath as a first step to calm yourself down.
3. Speak in gentle tone to reduce the tension of the situation.
4. Realise that you can find opportunities in negative situations. Albert Einstein said: “In the middle of every difficulty lies opportunity.”
5. Look at the content of what people say to you for something positive that you can act upon to improve yourself. Don’t just reject the whole messages.
6. For the rest of the messages which is negative, simply ignore it.
7. Maintain positive view of the people. Maybe you don’t like their messages or behaviour, but that doesn’t mean that you can hate them personally.
8. Realise that having negative feelings will just hurt you, not them. So there is no reason for you to have any negative feeling.
9. If you make mistakes, be open to admit it.
10. If you make mistakes, remember this quote by George Bernard Shaw: “A life spent making mistakes is not only more honourable, but more useful than a life spent doing nothing.”
11. If you can, listen to motivational audio programmes to feed positive thoughts into your mind.
12. Talk to a positive friend who can encourage you.
13.Remember your favourite quotes to give you inspiration and motivation. This is one reason why you should have quote of the day.
14. Look at the negative situations as your training sessions for real life. The higher you climb in life, the worse the negative situations would be, so you’d better be prepared for them.
15. Realise that you can’t please everyone. In fact, nobody can. Sometimes you need to just let some people go. Realising this will relieve you from a lot of unnecessary burden so that you can focus on the people that you can positively interact with